Do you want to make a return?

Having second thoughts or issues about your order? BY HIS VISION will be glad to offer an exchange with a similarly priced product (product must be in stock, as indicated on our website). We will be pleased to assist you in the process!

Is my order eligible for a return? 

Any order can be returned within 30 days of purchase. The item(s) must meet the following criteria:

• Must not have been washed or worn

• Must be as purchased, in excellent condition (please contact info@byhisvision.com within 48h of delivery if the item is faulty)

• Must not be an item purchased on sale, on a promotion, or during a pop up event

Please note that BY HIS VISION reserves the right to refuse any return that does not meet these criteria.

How to make a return?

If you have set your mind on making a return, please send us an email at info@byhisvision.com. We will be glad to assist you in the process and answer all your questions! Please note that a return may take up to two weeks to be processed.

Is my order eligible for a refund?

If you do not want to exchange your order with a similarly priced product(s), we offer the option to request a refund. However, please note that refunds can only be done within 24 hours after a successful payment. The item(s) must meet the following criteria:

• The order must be pending

• The order must not have been processed already

• The order must not have been shipped already

Please note that BY HIS VISION reserves the right to refuse any refund request that does not meet these criteria.

How to request a refund?

If you have set your mind on requesting a refund, please send us an email at info@byhisvision.com. We will be glad to assist you in the process and answer all your questions! Please note that a return may take up to two weeks to be processed.

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Last updated: 25/11/2023